Built for the way
support actually works.
One place for customer messages, account context, support policy, and human review.
Connect seamlessly with tools your team already uses
High quality, automated resolutions
Common questions get clear answers. Sensitive cases reach the right human with the context already attached.
Handle the repetitive conversations.
Answer common questions from your approved docs and policies, without removing your team from the harder cases.
Instant answers
Resolve repeated billing, access, and account questions from approved sources.
Clean queue
Keep agents focused on the conversations that still need judgment.
You stay in control
Decide which cases go to humans, where they should land, and what context should travel with them.
Human handoff
Route sensitive cases to the right teammate with context attached.
Policy guardrails
Choose what can be answered, drafted, escalated, or reviewed first.
Base replies on knowledge and customer records.
Jardine integrates with your internal data so each reply can use the right policies, account status, and customer context.
Approved knowledge
Ground every answer in the docs and policies your team trusts.
Live context
Use account, plan, entitlement, and database context when it matters.
Precision controls,
built in.
Answer the simple cases. Review the sensitive ones. Keep important decisions with your team.
01
Slack and Discord support requests
Mention Jardine from Slack or Discord to pull customer context, check a case, or create a follow-up task.
02
Escalation follow-ups
Track escalated tickets, set owners, and remind the team when a customer is still waiting.
03
Operations chat for support teams
Review a thread, look up customer context, and decide the next step from the dashboard.
04
Tags, destinations, and rules
Set clear ownership: what Jardine can answer, what must be reviewed, and where handoffs go.
05
Draft first, then auto-send
Start with draft-only replies, then allow sending for the cases your team has approved.
06
Knowledge library + validation
Add your docs and policies, then test realistic cases before changing customer-facing behavior.
07
Runtime account context
Connect Stripe or your database so account-specific replies use current customer state.
08
Clear Jardine and human ownership
Every conversation shows who owns it now, what changed, and why it was handed off.
Plugs into the tools
you already run.
Intercom, Zendesk, email, Slack, Stripe, and your customer database. Postgres, Supabase, or MongoDB. No re-platforming.
Teams feel the difference.
Jardine helps teams remove repetitive work while keeping sensitive conversations with humans.
“Our agents stopped repeating the same five answers all day. The ones we see now actually need a human.”
Jardine gave our team a calmer queue, clearer ownership, and a better way to keep support moving without turning every answer into a script.
Micah Friedland
CEO & Founder, YGY Limited
Questions, answered.
Everything teams ask before rolling Jardine into production.
Jardine helps support teams answer common customer questions, check customer context, and route sensitive cases to humans with the right details attached.
Calmer support starts here.
Connect channels, add policies, and test Jardine on real support cases.